Privacy Policy

Last updated: 9 August 2026

Parwise ("we", "the app") helps Shopify merchants forecast demand and manage reordering. This policy explains what data we access, how we use it, and your choices. We collect the minimum needed to provide the service.

What we access

With your permission, Parwise reads the following from your Shopify store:

Products, variants, inventory and locations — to show stock levels and compute reorder recommendations.
Order line items — quantities, dates and the variant sold — used to calculate sales velocity and forecast demand.

What we do NOT collect

Parwise keeps shopper personal data to a strict minimum. From orders we store only product-level demand aggregates — no names, addresses, phone numbers, or customer profiles. The one exception is the optional back-in-stock feature: if a shopper asks to be notified when a sold-out product returns, we store the email address they submit for that single purpose. We never build customer profiles or sell data.

How we use data

Solely to provide the app's features: demand forecasting, reorder points, purchase orders, reports, cash-flow and inventory planning. We do not use your data for advertising, and we never sell it.

Third parties

Shopify — the platform your store and our app run on.
AI answers (optional) — if you use the "Ask your inventory" feature, aggregated, non-personal inventory figures are sent to our AI provider (Anthropic) to generate an answer. No customer PII is sent.
Email (optional) — we use an email provider (Resend) to send (a) low-stock/reorder digests to the address you configure, and (b) back-in-stock notifications to shoppers who opted in. Shopper emails are used only to send the notification they requested and are stored until they are notified or the shop is uninstalled.

Storage & security

App data is stored in our application database on our own server, isolated per shop and access-controlled. All traffic is encrypted in transit over HTTPS.

Data retention & deletion

We keep your data only while the app is installed. When you uninstall, or on request, your shop's data is deleted. We honour Shopify's mandatory data-protection webhooks:

customers/data_request — we surface any back-in-stock subscription emails we hold for that shopper (also viewable in-app on the Restock page).
customers/redact — we delete any back-in-stock subscription emails matching that shopper.
shop/redact — we permanently delete all of your shop's data, including any stored shopper emails.

Your rights (GDPR/CCPA)

You may request access to, correction of, or deletion of your data at any time by contacting us. Shop-level app data is removed on uninstall (via shop/redact); shopper back-in-stock emails are removed on customer redact or when the shop is uninstalled.

Changes

We may update this policy; material changes will be reflected here with a new "last updated" date.

Contact

Questions about privacy? Email support@northgateapps.com.